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(width<=920px){.miduoke-channel-layout{padding:12px}.miduoke-list-toolbar,.miduoke-search-group{flex-direction:column;align-items:stretch}.miduoke-search-group select,.miduoke-search-group input,.miduoke-search-group button{width:100%}.miduoke-manual-field-row{grid-template-columns:1fr;align-items:stretch}.miduoke-manual-field-action{justify-content:stretch}.miduoke-manual-field-action button{width:100%}}
